Subpac (Warranty)

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SUBPAC MANUFACTURER’S 1 YEAR LIMITED WARRANTY
 
For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by SubPac's One Year Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.
 
For further information on rights provided by consumer law for different regions, please visit: http://thesubpac.com/warranty
 
IMPORTANT: BY USING YOUR SUBPAC PRODUCT, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE SUBPAC 1 YEAR LIMITED WARRANTY (“WARRANTY”) AS SET OUT BELOW.
 
DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.
 
IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN PERIOD STATED IN SUBPAC’S RETURN POLICY (FOUND AT http://thesubpac.com/warranty) DIRECTLY TO SUBPAC (USING THE INSTRUCTIONS BELOW) FOR A REFUND.
 
SubPac’s tactile sound products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, SubPac® will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost.  This warranty does not apply to: (i) cosmetic damage, such as scratches; (ii) rips in textile elements or straps; (iii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iv) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (v) damage caused by service performed by anyone who is not an authorized service provider of SubPac®; or (vi) damage to a product that has been modified or altered without the written permission of SubPac®.  In addition, SubPac® reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country.
Repairs have a 90-day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original one year warranty, depending upon which is longer.
 
TO THE EXTENT PERMITTED BY LAW, THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY BY PROVINCE, STATE OR COUNTRY (AS THE CASE MAY BE).
 
IN NO EVENT SHALL SUBPAC® BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
 
SubPac® retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the device or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
 
To obtain warranty service, please submit a support request at http://support.thesubpac.com and a SubPac® Support Specialist will assist you.
 
SubPac® Product Support will provide you with shipping instructions and an RMA tracking number. Securely pack the device and a copy of the original sales receipt, which is required as the proof of purchase for warranty repairs. Write the tracking number clearly on the outside of the package. Send the device, freight charges prepaid, to SubPac warranty service station provided by SubPac® Product Support.
 
ONLINE AUCTION PURCHASES:  Products purchased through online auctions (this does not apply to purchases made on thesubpac.com) are not eligible for warranty coverage. Online auction confirmations are not accepted for warranty verification. To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. SubPac will not replace missing components from any package purchased through an online auction.

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