We would love to be able to deal with all returns and repairs directly, but unfortunately, all third party product warranty claims must be deferred to the appropriate manufacturer.
In the case of any AlphaTheta or Pioneer DJ product you purchase from us, please contact their technical support for assistance fixing your device or to make a warranty claim. You will need your receipt from DJ TechTools which was emailed to you at the time of purchase.
You can find detailed information on their warranty by clicking here