Some users experience an errand issue where they try to access a tutorial they ordered and the player itself never loads, leaving a blank space where it should be located. This issue can be traced to a corrupt Flash Player cache and is normally solved by using an alternative browser or flushing said cache as instructed below:
If you are using a Windows machine running, Firefox, or Safari:
- Click the "Start" button located in the bottom left hand corner of your screen.
- Click on "Control Panel" (or depending on your system setup, "Settings" and then "Control Panel").
- Click on "Flash Player" (or "System and Security" and then "Flash Player").
- Click on the "Advanced" tab located along the top of the "Flash Player Settings Manager".
- Ensure the latest version of flash player is installed (click "check now" to verify which version you have installed).
- Click the "Delete All..." button located at the top of the "Advanced" section of the "Flash Player Settings Manager".
- Ensure that there is a checkmark beside the "Delete All Site Data And Settings" option.
(IMPORTANT: leave the "Delete All Audio and Video License Files" option UNCHECKED).
- Next, click the "Delete Data" button located in the bottom right hand corner of this window.
- Close the "Flash Player Settings Manager".
- Close the "Control Panel".
- Restart your browser
If you are using Google Chrome please follow the below instructions:
- Click on the following link to navigate to Adobe's online Flash Player Settings Manager.
- Click on the "Delete all sites" button.
- Restart your browser.
To clear the Flash Player cache on a Mac, please follow these steps:
- Close your web browser.
- Click on the Apple logo in the upper, right-hand corner of your screen and choose "System Preferences"
- Click on the "Flash Player" icon near the bottom of the System Preferences window.
- Under the "Storage" tab, click on the "Delete All" button.
- On the next window, make sure the "Delete All Site Data and Settings" option is selected and unselect the "Delete All Audio and Video License Files" option.
- Click the "Delete Data" button.
- Close the System Preferences window.
- Open your web browser.
NOTE: Legacy versions of Internet Explorer are not supported so you should look at an alternative such as Chrome, Firefox or Edge.