Native Instruments Controllers, Soundcards and Mixers (Warranty)


We would love to be able to deal with all returns and repairs directly, but unfortunately, all third party product warranty claims must be deferred to the appropriate manufacturer.

In the case of any Native Instruments product you purchase from us, (Kontrol S2, S4, Z2, Z1, F1, X1, Audio 2/6/10 or Komplete Audio 6), please contact their technical support for assistance fixing your controller or to make a warranty claim. You will need your receipt from DJ TechTools which was emailed to you at the time of purchase.

You can also get your receipt by going to and got to "Account & Help" at the top right of the screen, and sign in. If you are logged in already it will say "Welcome (Your Name)"

Go My Account, then click on the "Orders" tab

Click on your order and you will see all the information. Click to print the screen and save it as a PDF. Or you can take a screenshot.

For orders in the US- you can reach the US office at:
Tel.: +1.323.467 2693
Hours of Business
Support is available Monday – Thursday 11:00 - 17:00 PST, Friday: 11:00 – 16:00 PST

For orders in Europe- you can reach the German office at:
Tel: +49.30.61 10 35-1400
Support is available from 10 - 18:00 CET (Monday to Friday)

If you prefer to do it via a support ticket then follow this link to open one:

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