ALL RETURNS NEED A RETURN AUTHORIZATION FORM
A Return Authorization Form must be filled out and included with the returned item(s). To get a Return Authorization Form please fill out a support ticket at www.djtechtools.com/support or call us at 877-645-5377 between 1:30pm - 4:00pm PST Mon - Fri. Returns made without prior authorization will be refused. In this case, we will not pay for the item to be shipped back to you. Only after we receive the returned item, will we ship the replacement.
DOMESTIC RETURNS FOR DAMAGED OR DEFECTIVE PRODUCTS
You have 15 days upon receipt of your order to file a claim with us regarding damages or defects. Once we receive the item, we will inspect it. If we determine it is defective, we will offer a replacement or refund. If the gear is determined damaged by improper use or an accident then a refund won't be possible and the item will be returned to you at your cost. For domestic orders, we will cover all shipping costs in the case. Please use a mail service with delivery confirmation when sending your items back. Please keep all original packaging. If we determine the item is NOT defective, we will return the item at your cost. If you still wish to return it we will charge a $50.00 restocking fee in addition to all shipping costs (on items in working conditions).
INTERNATIONAL RETURNS FOR DAMAGED OR DEFECTIVE PRODUCTS
If you receive a defective or broken product you have 15 days to notify us. Once you have received a Return Authorization Form from us you can send your item back. We will reimburse you up to $75 for return shipping to us. You must send your item back with a shipping service that has delivery confirmation.
If we determine the item is NOT defective, damaged by improper use or an accident then a refund won't be possible and the item will be returned to you at your cost. If you still wish to return it we will charge a $50.00 restocking fee in addition to all shipping costs (on items in working conditions).
If your product is not defective, yet you are unsatisfied you have 15 days to notify us that you are returning any item in its original packing. You can get in touch with us here. All returns must be approved and accompanied with a return form. You are responsible for the cost of return shipping and the initial cost of shipment which will be deducted from your refund. No refunds will be issued until the product is received, inspected and tested. You are required to return the product via a mail service with delivery confirmation. There is a 20% restocking fee on all products that are not defective. Unfortunately we can't offer return labels to our international customers, and you are responsible for return shipping costs. No returns and no refunds on Gift Cards